SHIPPING & RETURNS

SHIPPING POLICY

Shipping & Delivery

We know you’re ready to get your Feral gear, and we want to make the process as clear as possible.

Processing Time

Most Feral Jeep Girl products are made specifically for you after your order is placed.

Please allow approximately 2–7 business days for your order to be prepared before shipment.

Processing times may be longer during holidays, major sales, new product launches, or unusually high order volume.

Shipping Time

Once your order ships, delivery time depends on the shipping destination and carrier.

Most U.S. orders arrive within approximately 3–7 business days after shipment, but carrier delays can occasionally occur.

Processing time and shipping time are separate.

Shipping Cost

Standard shipping is included in the advertised price of most products unless otherwise stated during checkout.

Tracking

When tracking information becomes available, it will be sent to the email address provided with your order.

Please allow a short period for tracking information to update after the shipping label is created.

Orders May Arrive Separately

Some orders containing multiple products may be produced or shipped from different locations.

Because of this, items from the same order may arrive in separate packages and on different days.

There is no need to worry if one item arrives before another.

Please Check Your Shipping Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

If you notice an error, contact us as soon as possible.

Once an order has entered production or has shipped, we may not be able to change the delivery address.

Feral Jeep Girl is not responsible for packages delivered to an address entered incorrectly by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows unusual delays or your package appears to be missing, contact us and we will help determine the best next step.

If tracking shows that a package was delivered but you cannot locate it, please first:

Check around the delivery location
Check with other household members
Check with nearby neighbors
Contact the shipping carrier

If you still cannot locate the package, contact us with your order number and tracking information.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photos of the item and packaging.

We will review the issue and work with you toward an appropriate resolution.

For additional information regarding returns, replacements, and refunds, please review our Return & Refund Policy.

Questions?

Use our Contact page and include your order number whenever possible.

Stay Feral.

RETURN & EXCHANGE POLICY

Because every Feral Jeep Girl item is made to order, we cannot accept returns or exchanges for a change of mind, an incorrect size or color selection, or personal preference.

Please review the product pictures, description, and size chart before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, email feralcj7@gmail.com within 30 days of delivery.

Include your order number and clear pictures of the item, packaging, and shipping label.

After review, an eligible claim will be replaced or refunded at no additional cost.

If tracking shows delivered but you cannot find the package, first check the delivery area and ask household members or neighbors.

Then contact the carrier and email us. If a package appears lost in transit, contact us so we can investigate.

Order changes and cancellations are not guaranteed. Contact us immediately; once production begins, an order usually cannot be changed or canceled.

You are part of our Feral family, and we will always work honestly and fairly to help resolve a genuine order problem.